Here is a video in which we introduce you to the role of a Call Centre Team Leader. If you are from the US, you may need a minimum of a high school diploma. You may also need GCSE passes in Maths and English. Other skills that make up a good Call Centre Agent include problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.įind more skills that call centres value in an Agent in our article: The Top 10 Most Important Customer Service Skills Experience RequiredĪ background in a customer service environment will be very desirable, and this doesn’t have to be in a call centre environment.
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